Last Updated: May 7, 2026
Thank you for shopping at teauthen.com. This Shipping Policy explains our order processing time, delivery estimates, shipping fees, and related delivery information for customers in the United States.
1. Shipping Destinations
teauthen.com currently ships orders to customers within the United States.
At this time, we do not ship to P.O. Boxes, APO/FPO addresses, military addresses, or certain remote locations where delivery services are unavailable.
2. Business Address and Fulfillment
Our business contact address is:
Virchowstraße 21, 40882 Ratingen, Germany
Although our business contact address is located in Germany, teauthen.com serves customers in the United States. Orders may be processed and fulfilled through international logistics partners or fulfillment centers depending on product availability and delivery arrangements.
The shipping origin shown in tracking information may vary by product and carrier.
3. Order Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding weekends and public holidays.
Our order cutoff time is 4:00 PM (GMT+1). Orders placed after the cutoff time may be processed on the next business day.
During peak seasons, holidays, promotional periods, or periods of high order volume, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email when tracking information is available.
4. Estimated Delivery Time
Standard delivery to the United States usually takes:
7–15 business days after dispatch
Delivery times are estimates only and may vary depending on the destination, customs clearance, carrier delays, weather conditions, local delivery service performance, or other circumstances beyond our control.
Total delivery time is 8-18 days (processing time + shipping time)
5. Explanation Regarding Shipping Fees
For orders shipped to the United States, we offer the following standard: Shipping is free on all purchases.
6. Multi-Item Orders
If your order contains multiple items, they may be shipped separately depending on product availability, warehouse location, or logistics arrangements.
If items are shipped separately, you may receive more than one tracking number or delivery confirmation.
7. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email with tracking details when available.
Please note that tracking information may take several business days to update after dispatch, depending on the carrier.
8. Order Modifications
If you need to change your shipping address or order details, please contact us as soon as possible at:
We can only modify an order before it has been dispatched.
Once an order has been shipped, address changes, cancellations, or delivery modifications may not be possible. Additional carrier fees may apply if a change can be arranged.
9. Missing or Delayed Orders
If your order has not arrived within 20 business days after dispatch, please contact us at:
Please include your order number and the email address used to place the order.
We will review the tracking information, contact the carrier or logistics partner if necessary, and provide an appropriate solution, such as continued tracking support, replacement, or refund where applicable.
10. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout.
teauthen.com is not responsible for failed delivery, delays, or additional costs caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
If a package is returned to us due to an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply.
11. Delivery Issues
If your package is marked as delivered but you have not received it, please first check with family members, neighbors, building management, or the local delivery carrier.
If you still cannot locate the package, contact us at:
We will assist you in reviewing the issue based on the available tracking information.
12. Customer Support
For shipping-related questions, please contact us at:
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM
Business Address: Virchowstraße 21, 40882 Ratingen, Germany