Shipping Policy
Free Standard Delivery
Enjoy free standard shipping on all orders over €10 to germany mainland addresses (excluding islands and remote regions). Orders under €10 will be charged a €1.99 delivery fee.
Order Processing
Processing time: 1-2 working days (Monday-Friday, excluding German public holidays)
The order cutoff time is 16:00
Extended processing may occur during peak periods
Email confirmation sent upon dispatch
Delivery Service
Standard Delivery (2-6 working days after dispatch):
Free for orders over €10
€1.99 for orders under €10
Important Information
PO Box addresses cannot be accepted
Multi-item orders may arrive in separate shipments
Delivery times are estimates only
Tracking details provided upon dispatch
All times are GMT (UTC+1), excluding weekends/bank holidays
Order Modifications
To change your order details:
Contact us at [email protected] before dispatch
Address changes after dispatch may require additional fees
Delivery address modifications cannot be guaranteed after shipment
Missing or Delayed Orders
If your order hasn’t arrived within 10 working days:
Email us at [email protected]
We’ll investigate with our courier
Arrange replacement or refund as appropriate
Customer Support
For shipping inquiries:
Email: [email protected]
Open: 8:00 AM – Close: 6:00 PM, Saturday – Sunday: Closed
last updated：2025-08-12
