Last Updated: May 7, 2026
Thank you for shopping at teauthen.com. We want you to feel confident when placing an order with us. This Refund & Return Policy explains how returns, exchanges, cancellations, and refunds are handled for orders placed on our website.
1. Return Window
We accept return requests within 30 days after the date of delivery.
To be eligible for a return, you must contact us within 30 days of receiving your order. Return requests submitted after 30 days may not be accepted.
2. Return Eligibility
To qualify for a return, the item must be:
- Unused, unworn, and undamaged
- In its original condition
- Returned with all original packaging, labels, accessories, manuals, and any included parts
- Accompanied by proof of purchase, such as an order number or order confirmation email
For safety, hygiene, and resale reasons, we reserve the right to refuse returns that show signs of use, wear, damage, washing, alteration, or missing packaging.
3. Returns for Non-Defective Products
Customers may request a return for non-defective products within 30 days of delivery.
For non-defective returns, including returns due to personal preference, wrong size selected by the customer, changed mind, or no longer needing the item, the customer is responsible for return shipping costs.
No restocking fee will be charged.
4. Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the defect, damage, or incorrect item
- Photos of the packaging if the item arrived damaged
Once the issue is confirmed, we will provide an appropriate solution, such as a replacement, exchange, refund, or return instructions.
If the return is caused by our error, such as a defective item, damaged item, or incorrect item, we will cover reasonable return shipping costs or provide another suitable solution.
5. Return Process
To start a return, please contact us at:
Please do not send any item back before contacting us and receiving return instructions.
When requesting a return, please provide your order number, the email address used for the order, the reason for the return, and photos if applicable.
After reviewing your request, our customer support team will provide return instructions and the applicable return address.
Items returned without prior authorization may not be accepted.
6. Return Address
Our business contact address is:
Virchowstraße 21, 40882 Ratingen, Germany
Please note that this may not always be the return warehouse address for your order. The return address may vary depending on the product, fulfillment location, or return reason.
Please contact us at [email protected] before returning any item. We will provide the correct return instructions after your request is approved.
7. Refund Process
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 5–10 business days after the return has been inspected and approved.
Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Original shipping fees, if any, are non-refundable unless the return is due to our error, such as a defective, damaged, or incorrect item.
8. Return Shipping Costs
Return shipping costs depend on the reason for the return:
- Customer reason returns: The customer is responsible for return shipping costs.
- Defective, damaged, or incorrect items: teauthen.com will cover reasonable return shipping costs or provide an appropriate solution after the issue is confirmed.
We do not charge additional handling fees or restocking fees for approved returns.
9. Exchanges
We accept exchanges within 30 days of delivery, subject to product availability.
If you wish to exchange an item for a different size, color, model, or replacement item, please contact us at:
If the exchange is requested due to customer preference, the customer may be responsible for return shipping costs and any price difference.
If the exchange is due to a defective, damaged, or incorrect item, we will provide assistance after confirming the issue.
10. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
Orders can only be cancelled before they have been shipped.
Once an order has been dispatched, it cannot be cancelled. In that case, the standard return process will apply after the order is delivered.
11. Non-Returnable Items
Unless required by applicable law, the following items may not be eligible for return:
- Items that have been used, worn, washed, damaged, or altered
- Items missing original packaging, labels, accessories, or parts
- Items returned without prior authorization
- Items outside the 30-day return window
- Final sale or clearance items if clearly marked as non-returnable on the product page
12. Contact Us
For return, refund, or exchange questions, please contact us:
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM
Business Address: Virchowstraße 21, 40882 Ratingen, Germany