Last Updated: May 7, 2026

This Privacy Policy explains how teauthen.com collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using teauthen.com, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

teauthen.com is an independent online store serving customers in the United States.

Our business contact information is:

Website: teauthen.com
Email: [email protected]
Business Address: Virchowstraße 21, 40882 Ratingen, Germany
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

2. Information We Collect

We may collect personal information when you visit our website, place an order, create an account, subscribe to updates, contact customer support, or interact with our services.

The information we may collect includes:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number, if provided
  • Order details
  • Payment status
  • Customer support messages
  • Return or refund requests
  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Date and time of website visits
  • Cookies and similar tracking information

We only collect information that is necessary for operating our website, processing orders, providing customer support, improving our services, and meeting legal or security obligations.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfill your orders
  • To confirm payment and order status
  • To arrange shipping and delivery
  • To provide order tracking information
  • To respond to customer service requests
  • To process returns, refunds, exchanges, and cancellations
  • To send order confirmations and service-related emails
  • To prevent fraud, abuse, unauthorized transactions, and security risks
  • To improve our website, products, and customer experience
  • To comply with applicable laws, regulations, payment requirements, tax obligations, or legal requests
  • To maintain accurate business and transaction records

We do not sell your personal information.

4. Payment Information

Payments on teauthen.com are processed through secure third-party payment service providers.

We do not store full credit card numbers, debit card numbers, or sensitive payment credentials on our servers.

Your payment information is handled by the payment provider selected at checkout. The available payment methods will be displayed clearly before you complete your order.

To protect customers, checkout pages and personal information processing should be secured with HTTPS/SSL, especially for payment processing, transaction processing, and personally identifiable information such as name, email, address, and payment information. This aligns with Google Merchant Center checkout security expectations.

5. Cookies and Similar Technologies

teauthen.com may use cookies, pixels, tags, and similar technologies to operate and improve our website.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember website preferences
  • Support checkout functions
  • Improve website performance
  • Analyze website traffic
  • Understand how visitors use our website
  • Support advertising or remarketing features, if enabled

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain website functions, including shopping cart, checkout, account login, or saved preferences.

6. Log Data and Device Information

When you visit teauthen.com, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Browser version
  • Device type
  • Operating system
  • Referring pages
  • Pages visited
  • Time and date of visit
  • Time spent on pages
  • General location information based on IP address
  • Website interaction data

This information helps us monitor website performance, troubleshoot technical issues, prevent fraud, and improve user experience.

7. Third-Party Service Providers

We may share necessary information with trusted third-party service providers who help us operate our website and provide services to customers.

These service providers may include:

  • Payment processors
  • Shipping and logistics providers
  • Order fulfillment partners
  • Website hosting providers
  • Email service providers
  • Customer support tools
  • Analytics providers
  • Fraud prevention and security providers
  • Advertising or marketing service providers, if used

These third parties are only allowed to use your information as necessary to provide services to us or to comply with legal obligations.

8. Shipping and Fulfillment Partners

To deliver your order, we may share necessary shipping information with carriers, logistics providers, fulfillment centers, or delivery partners.

This may include your name, shipping address, phone number if required by the carrier, email address, order number, and package details.

Although our business contact address is located in Germany, teauthen.com serves customers in the United States, and orders may be fulfilled through international logistics partners depending on product availability and delivery arrangements.

9. Marketing Communications

If you voluntarily subscribe to marketing emails, we may use your email address to send product updates, promotional offers, or website news.

You may unsubscribe from marketing emails at any time by following the unsubscribe link in the email or contacting us at:

[email protected]

Even if you unsubscribe from marketing emails, we may still send service-related emails, such as order confirmations, shipping updates, refund notices, or customer service replies.

10. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

We may retain certain information to:

  • Complete orders and customer service requests
  • Process returns, refunds, or disputes
  • Maintain business and transaction records
  • Prevent fraud and abuse
  • Comply with legal, tax, accounting, or regulatory obligations
  • Resolve disputes and enforce our policies

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable requirements.

11. Data Security

We use commercially reasonable technical, administrative, and organizational measures to help protect your personal information.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

Customers should also take care to protect their own account login details, devices, and email accounts.

12. International Data Transfers

Because teauthen.com operates with a business contact address in Germany and serves customers in the United States, your information may be processed or stored in different countries depending on our website hosting, payment providers, logistics partners, customer support systems, and service providers.

By using our website, you understand that your information may be transferred to and processed in countries outside your state, province, or country of residence.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of certain processing activities
  • Object to certain uses of your information
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications

To make a privacy-related request, please contact us at:

[email protected]

We may need to verify your identity before processing certain requests.

14. California and U.S. State Privacy Notice

If you are a resident of California or another U.S. state with applicable privacy rights, you may have additional rights regarding access, deletion, correction, and opt-out choices related to your personal information.

teauthen.com does not sell personal information.

If we use advertising or analytics tools that may be considered “sharing” or “targeted advertising” under certain U.S. state privacy laws, you may contact us at [email protected] to request more information or exercise applicable opt-out rights.

15. Children’s Privacy

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information to us, we will take steps to delete that information.

If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at:

[email protected]

16. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, policies, or security of third-party websites. We recommend that you review the privacy policies of any third-party websites you visit.

17. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of teauthen.com after changes are posted means that you accept the updated Privacy Policy.

18. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Email: [email protected]
Business Address: Virchowstraße 21, 40882 Ratingen, Germany
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM